Picking up your order from your location or at one of our pickup points is easy!

First, be sure to wait for your Order Confirmation Email to arrive. Once you receive it, the fastest way to get your order is to bring the following either to the Advance Auto Parts store or to you selected at checkout:

1. Any Government I.D.(passport or national I.D.) or driving license 

Tracking information may not be available for the following reasons:

Some shipments, such as Standard International shipments, aren't trackable and as such don't have a tracking number.

Marketplace sellers don't always provide us with tracking information for their orders.

You can find all the delivery options with their associated costs in the Pickup & Delivery section of every product listing.

Note: We always show the delivery cost separately from the product cost so that you can see exactly how much you’ll pay for delivery before you go to checkout.

The courier will contact you on the day of delivery to agree on the time, or you can contact the courier yourself.

On the day of delivery, after the goods are handed over to the courier, under the goods in the "Delivery" section, information about the courier and his contact phone number will be displayed:

We work with the following couriers:

If there is any problem you face with the delivery, communicate with the carrier through the following contact information:

Tracking isn't Matching Carrier's Website

You may find a difference in the tracking information in your account and the details on the carrier's website. Each carrier uses its own communication to specify shipment statuses. We clarify any updates in your account so that it can all be understandable.

If another person picks up your order, he must have a power of attorney. 

Click to install the Power of Attorney for Receiving an Order template.

Delivery of goods is made only upon presentation of an identity document (passport or driver's license).

If your order will be picked up by another person, then a power of attorney is required!
 

We ask you to treat with understanding the need to provide documents when receiving orders. 
Prepaid parts are issued, so identification of the recipient, in this case, is a precautionary measure. 

Attention!
The issuance of the order is made exactly at the service office for which the order was placed! There is no transfer of orders between offices.

For the present time, no, we do not deliver on weekends. 

Most OStorz shipments arrive in 2 to 5 business days depending on the delivery method that was selected. Orders placed before 3 pm EST Monday through Friday, except for holidays, are processed that day and orders placed after 3 pm EST will be processed the next business day. If an item is needed urgently, try our delivery options or local pickup points.

OStorz will ship partial orders in order to provide you with the items you need as soon as possible.

Estimated delivery dates will vary with the following criteria:

• Payment method: The delivery date will be impacted depending on the payment method you choose. If you’re using a payment method where the money isn’t available immediately, such as a bank transfer, the processing of your order would be delayed.
• Handling time: The handling time, which is the time it takes to package the product and prepare it for delivery, also affects the delivery date. This can range from the same working day to up to 30 business days.
• Delivery Option: The delivery date will also change depending on the delivery option you choose. If you choose the express delivery service you would receive your product faster.

You can find the estimated delivery date on any product listing that offers delivery. This estimate will usually include a span of days. the estimate would get more precise after confirmation of the delivery address during the checkout.

After completing your purchase, you’ll see an updated estimate in your purchase history along with any tracking information.

If you bought as a guest, you can view the estimated delivery date in your order confirmation email.

Almost all packages do arrive on time, but some orders might appear after the estimated time of delivery.

Possible causes for the late delivery:

• Wrong address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures

The recommended actions are:

1. Confirm the estimated delivery date and address in (Your Orders).
2. Look over the payment processing in (Your Orders).
3. Wait 48 hours to allow for unexpected delays.
4. After 48 hours, (Contact Us).

Schedule and Manage Your Large Item Delivery

If you need to change a Scheduled Delivery after your order has been placed but before it has shipped, you can do so through Your Orders.

If you want to change the planned delivery date:

1. Go to Your Orders and locate your order.
2. Click Change Shipping Speed.
3. Click Select Another Date and Time.
4. From the calendar, select another date and time that works for you.
5. Click Confirm

If your item has already shipped, or if you didn't schedule your delivery date and time during the checkout process, you won't be able to change your Scheduled Delivery date in Your Orders. You must contact Amazon Customer Service to see what options are available.

Note:

• An adult signature is required for large items delivery depending on your delivery service options.
• Large & Bulky Items cannot be delivered to international locations, Alaska, Hawaii, or APO/FPO/DPO.

When you’re buying a product, you’ll confirm the shipping method and address at checkout. 

We’ll automatically enter your primary shipping address in the "Deliver to" field. 

To change the delivery address: 

1. Select Change. 
2. Edit the address, select a different address, or add a new address.

Note: Make sure you check these details carefully before completing your purchase as it is generally not possible to change the address once the order is complete.

To sign up for or cancel Shipment Updates via Text, or change your phone number:

1. Go to Your Account.
2. Under the Communication and content Email and messaging alerts section, select Shipment Updates via Text.

Note: Shipment updates via text are only available for packages shipped by Amazon.com sellers.

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OStorz offers the following delivery options:

To check the estimated shipping time, look over the above chart for the shipping terms. We have multiple warehouses located across the United States and will ship from the warehouse closest to your address as inventory permits.

Note:

• Expedited Shipping and Urgent Shipping are not available for orders shipped to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or APO/FPO addresses.
• Weekend delivery is not available for Expedited Shipping or Urgent Shipping.
• (UPS observes the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day, and New Year's Eve. Please take into account these holidays when estimating order arrival.)
• Orders are all put through order verification, which might set back the processing of your order. 

Order Cutoff Time

Orders placed by 2pm ET are generally shipped the same business day. For example, if an order is placed through Urgent Shipping by 2pm on a Thursday to receive your order by Friday.

Orders placed after 2pm ET and orders placed on weekends and holidays will be shipped the following business day. For instance, if you have an order that is placed on a Friday after 2pm, the order would be shipped the following Monday.

]

• Products shown on our website are typically in stock at our warehouse and available for shipping. In the unusual case that a product is not in stock, you will be notified upon adding it to your cart.
• You can check the availability of each product from either the search results or within each product page. Click on the Ship to Address link in the search results to view availability at our warehouses. From the product page, click OK under Check Availability.
• Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will be available only for In-Store Pickup or will have limited shipping options. These products include but are not limited to: batteries, motor oil, various chemicals, and fluids.
• Check individual product pages for details on shipping options available for that product.

Release-Date Delivery is available for eligible pre-order items. We deliver on the release date to ZIP codes within the continental U.S. Some carriers deliver to residential addresses as late as 9 pm local time.

To receive pre-order items on the release date, select eligible items. Then, select Release-Date Delivery at checkout.

Shipping charges for Release-Date Delivery vary by item. We display shipping charges on the order confirmation page. For Amazon Prime members, Release-Date Delivery is free when you select Two-Day Shipping.

Tracking information isn't always available from carriers online for Release-Date Delivery. To see if it's available for your order, go to Track Your Package.

If your item isn't delivered on time, we'll refund the shipping charge. This doesn't apply if a delivery is attempted but no one is available to accept the package. A signature isn't required for most Release-Date Delivery items. However, we can't guarantee that our carrier will leave a package if no one is available to accept it. If the carrier doesn't leave the package on your doorstep on the release date, they should leave a note. This note explains your options for re-delivery or picking up the package at your local Post Office.

If a service interruption or failure outside of our control occurs, the Release-Date Delivery shipping charge refund doesn't apply. This includes interruptions to our transportation systems or the services provided by our carriers.

Note: Release-Date Delivery isn't available to Amazon Hub Lockers, Alaska, Hawaii, international destinations, P.O. Boxes, or APO/FPO addresses.

You can add, update, or delete your delivery and pickup addresses, including changing your primary shipping address, in the Address section.

If your package has not been sent yet, you can ask the seller if there is a possibility that you can change the shipping method. If this is possible and an agreement occurs you shall send an extra payment for a tracked or expressed option. 

in the case of the seller not willing to change the shipping method, 

If the seller isn’t willing to change the shipping method, you can ask them to cancel the order and buy the item again with the correct shipping method.

Sellers generally can’t change the shipping address that you provided at checkout. If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then buy the item again with the correct shipping address.

If you made your purchase in the last hour, you can cancel the order yourself. We’ll ask the seller to confirm that they haven’t sent the item yet.

If you’ve already completed your purchase but need to change the delivery address, contact us as soon as possible.

If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you. Here’s how:

1. Go to Purchase history, and find the order you want to cancel.
2. Select Contact seller.
3. Choose Request to cancel this order, and then Contact the seller.
4. Explain to the seller why you need to cancel, and select Send.

For more help, see our article on canceling an order.

If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.

Expedited Shipping is our express delivery option for shipping to domestic addresses.

Not all of the items listed on our site are available immediately, so selecting One-Day Shipping doesn't necessarily mean that your order will arrive in one day.

Saturday delivery is only available in certain locations and costs an additional $5 per shipment, with the exception of Amazon.com Gift Cards. We deliver Amazon.com Gift Cards on Saturday for $6.99 per item.

Deliveries to P.O. boxes or APO, FPO, or DPO aren't eligible for One-Day or Two-Day Shipping.

Note: When you select One-Day or Two-Day Shipping, we may use air or ground shipping to deliver your items within the promised time frame.

Our delivery companies are:

A package might be returned as undeliverable for several reasons:

• The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order. For more information about adding, editing, and deleting addresses from your Address Book, see Add and Manage Addresses.
• Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.
• You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.
• The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.
• The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. In this case, we'll refund the gift purchaser and let them know by email. If you want to place a new order for the gift, you may want to let the recipient know that a surprise is on the way.
• The address was illegible. In rare cases, address labels may become impossible to read in transit. If that happens, a carrier will return the package to us.
• The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.

We can't re-ship orders that carriers return to us as undeliverable. If you still want to purchase items that were undeliverable, place a new order on our website.

If you suspect your order can't be delivered as addressed, and you haven't received confirmation of its return or refund four weeks after from the estimated delivery date, contact us.

When the carrier returns an undeliverable package to us, we'll issue a full refund (including shipping charges, except for some handling charges).

Some parts and materials cannot be shipped because they contain hazardous or regulated materials. These items may include: transmission fluid, brake fluid, batteries (those that contain battery acid), and most paints.

You may be able to purchase these items at your local NAPA store. Add these items to your shopping cart for store pickup or consult your local NAPA store for availability. Please note that in certain markets, retail prices may vary from those found at NAPA Online.

Our website does not currently offer the ability to back-order parts that aren't in stock or special order parts that aren't listed. You can however order items that are not in stock from one of our store locations. Use our Store Locator to contact a store near you and ask about special ordering items (you will need to pay in person at the store for your purchase). Please have the manufacturer and part number available when you call.

Items that you purchase online to pick up in your local store will be held for you for 7 days. Orders not picked up within 7 days will be cancelled and the items made available for other customers to purchase. If your order is cancelled before you are able to make it to the store, the items may still be available to repurchase either online or in-person at your store.

In some cases when you purchase multiple items at AdvanceAutoParts.com we may ship the items in more than one package. This often happens if one or more product has an estimated arrival date that is later than your other items. It can also happen when the items are coming from more than one distribution center. All items shipping to you will have an estimated arrival time displayed in your shopping cart before you checkout. Since some of our items are shipped directly from the manufacturer, these times may vary.

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What are the possible collection points

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Amazon.

If a freight forwarding service or hand-carrying is used to ship items internationally, the following applies:

• Amazon won't be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that Amazon isn't able to provide a replacement or a refund for any shipment taken outside of the U.S. by hand-carrying or using a freight forwarding service. If ordering from Amazon.com to deliver to a U.S shipping address, you should refuse the delivery of these goods if they arrive damaged and instruct freight forwarders to do the same.
• If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from Amazon.com to be shipped to a U.S. location, and then subsequently export these goods, you or the designated freight forwarder are considered the exporter of these goods. You or the designated freight forwarder are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Amazon must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder's most up-to-date U.S. address is used.
• If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from Amazon.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Amazon.
• Products that cannot be exported directly from Amazon.com, which you export yourself or through a freight forwarder may not be returned directly to Amazon after being exported. Search for Items Eligible for International Shipping or visit Amazon International Shopping to find items that can be exported directly from Amazon.com.

Products offered for export directly from Amazon.com, which you export yourself or through a freight forwarder may be returned to Amazon, after being exported. In the case, you are responsible for acting as the importer of record and all the costs associated with returning the goods to Amazon. Amazon will not serve as the importer of record on returns that were originally exported by you or a freight forwarder. If you return an item that was originally exported by you or a freight forwarder, you’ll be the exporter from your shipping destination and will be responsible for compliance with all export laws of that country or region. You may locate Amazon's return address by using the Online Returns Center and viewing the Return Mailing Label.

Note: International return labels will not be issued for items exported through a freight forwarder or hand carry. The provided Return Mailing Label is for U.S. domestic shipments only. In order to use an Amazon pre-paid Return Mailing Label in this case, you must first return the eligible goods to a U.S. address. You become the exporter and importer of record of this shipment. Once the eligible goods are returned to a U.S. address, use the Return Mailing Label to return the goods to the Amazon fulfillment center listed on the Return Mailing Label from that U.S. address. Title and risk of loss transfer to Amazon upon receipt of the goods at Amazon's fulfillment center listed on the Return Mailing Label.

Delivery Service Options

Special delivery options availability is based on item and zip code eligibility.

If your item and delivery address are eligible, the following options will be displayed on the checkout page:

Front Porch Delivery

The carrier will leave your package in a secure location next to your front door. You do not have to be present for the delivery.

Inside Entryway

The carrier will deliver your package in a secure location inside of your residence in the first secure location next to the front door. An adult must be present upon delivery.

Room of Choice

The carrier will deliver your package to a room (up or down up to two flights of stairs) within your residence. An adult must be present upon delivery.

Note: If you live in an apartment complex or gated community, an adult must be present to grant access to the gated area or to your building so that the package can be delivered to your front door.

We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.

If we provide a guaranteed delivery date and a delivery attempt isn't made by this date, we'll refund any shipping fees associated with that order.

The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. The delivery day may become unavailable within that timeframe due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is in your order confirmation email.

If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.

When you buy a product with our Delivery Guarantee and it doesn’t arrive by the date specified, you can select one of the following options depending on the situation:

• Receive a $5 coupon to use on a future purchase (if shipping was free)
• Get a refund for the delivery cost (if you paid for delivery)
• Return the product for free and get a full refund

See our Guaranteed Delivery Terms and Conditions for more details.

The following requirements must be met to qualify for a delivery guarantee refund:

• Shipping method selected is shipping option advertised on a product detail page.
• Order is shipping to eligible address.
• Order is placed before "order within" countdown listed on the checkout page. The "order within" countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation E-mail. Contact us with any concerns.
• If you order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
• Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
• An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee

To inquire about a refund of the shipping fees you paid on this order, contact us and click "An Order I Placed." Select your order, then select Problem with an order > Shipping or delivery issues > Shipment is late.

If you’re searching for a product and would like it to arrive before a specific date, you can filter your search results to only show items with Guaranteed Delivery. 

To purchase products with the delivery guarantee do the following:

1. Select the Guaranteed Delivery option on the left-hand side of the search results page, or select the Guaranteed Delivery toggle on the right-hand side to filter your results.
2. Choose 1, 2, 3, or 4 day shipping.

Your search results will automatically refresh to show you all the items that match your selection.

After you buy an item, we’ll send you a confirmation email with your guaranteed delivery date. You’ll also see the delivery date in your Purchase History in your Account and on your order details page.

Note: Once you find a product you want to buy, you may be able to select a different shipping option. If you do, the shipping cost may change and, depending on the carrier, the delivery date may not be guaranteed. Check before you go to checkout.

Place your order through your Shopping Cart to receive it by the guaranteed delivery date.

To place an order with guaranteed delivery:

1. Add the item to your Shopping Cart and proceed to checkout.
2. Choose a delivery address within the United States (including select addresses in Alaska, Hawaii, US Territories, and P.O. boxes, but not APO, FPO, or DPO addresses) or an eligible export country.
3. On the checkout page, select the guaranteed shipping option. Your delivery date will state "guaranteed" and be displayed on the final page before you place the order.
4. Pay using your credit card or debit card. If your order contains items that aren't eligible for a delivery guarantee, you may be prompted to select an option indicating you'd like to split up your shipments (at an additional cost). Your items will be ineligible for the guarantee if you don't select this option.
5. Place your order before the "order within" countdown displayed on the checkout page.  The "order within" countdown timer provides the window of time in which you must place the order to receive your delivery by the date shown. That delivery date may become unavailable within that window because of changes in inventory or delivery capacity before you place your order. We'll state your confirmed delivery date in your order confirmation email. Contact us if you have any concerns.

1-Click orders, or orders placed with the "Buy Now" feature, may automatically receive guaranteed delivery in some circumstances. To determine if your order is eligible, proceed to checkout as described above.

Note: Canceling items, combining orders, or changing your shipping address or shipping options after you place the order might affect your eligibility for guaranteed delivery.