Order Status Definitions & Descriptions

The following information can be useful if you have checked the status of your order online and it continued to be unclear for you.

Awaiting Pickup

At the store you chose, your order is available for pickup. To find out more about Retail Pickup, click this [link].

Canceled

Your order has been canceled successfully. If your order was canceled in error, please Contact Us for assistance.

In Process

Your order has been received and verified. Locating and packing of parts for transportation is now being done.

Open Backorder (Domestic Orders)

Your order contains out-of-stock item(s).

Open Backorder (Foreign Orders)

Your order contains out-of-stock item(s).

Pending Cancel

The request to cancel your order has been received. The procedure of canceling the order is currently underway.

Shipped From Manufacturer

Your order has shipped! You should receive a shipping confirmation email. If no tracking information is provided, check your online account or Contact Us for details.

Shipped

Your order has shipped! A shipping confirmation email with tracking details should arrive in your inbox. You can follow your order online or through email.

Shipping From Manufacturer

Your order will ship soon from the manufacturer. When the order ships, you will get a shipping confirmation email.

Verifying

Your order has been received. Payment and address details are being checked.

What to do if an item hasn't arrived?

What are buying restrictions and how can I resolve them?

Change Your Order Information

Visit Your [Orders] in Your Account to make changes to addresses, payment methods, and other information for orders that haven't started their shipping process yet. Order modifications are not permitted once they have started the shipping process.

See Add to Impending Delivery for information on how to add products to an impending delivery.
 

To change your order information:

1. Go to [your orders]
2. Select the [Order Details] link for the order you want to change.
   • Select [Change] next to the information you want to change (delivery shipping address, payment method, gift options, etc.) to edit orders that were shipped by OStorz.
3. To change the desired information, adhere to the on-screen directions.

Once you've submitted your order, sellers cannot change your shipping address. If the item hasn't arrived yet and you need to change the shipping address, you'll need to request a cancellation and place a new order.

Orders that are in the picked phase will not be available for cancellation due to our order fulfillment process.

If you no longer need your parts, please request an RMA (Return Merchandise Authorization) from our customer support team by calling 800-538-6272.

Please be aware that an RMA cannot be generated unless the order is in a Delivered/Completed status. We cannot create an RMA for your order if it is in a Picked, Shipped, or Delayed status until it has been processed to Completed status.

Depending on the choice of the seller, he or she can offer a preorder option for an item or product. For a buyer to be able to preorder an item, the listing of the item should clearly state "preorder" in the title and description.

With the aim of protecting the buyer and the seller, Preorder listings follow these policies:

• The listing should make it clear when the item will be ready to ship.
• The title and description of listings must make it visible that the item is being offered for pre-sale.
• The amount of time it will take the seller to obtain the products and deliver the package to the shipping carrier should both be included in the handling time specifications.

If an activity on OStorz doesn't comply with our policy, various measures may be taken such as terminating or canceling listings, hiding or reducing their visibility in search results, decreasing the seller's rating, imposing buying or selling limitations, or suspending the account. Additionally, any fees paid or payable in connection with the affected listings or accounts will not be reimbursed or credited back to the account.

All orders go through a process of verification, hence, a delay in the availability of your order may occur.  

Order Verification may take up to 12 hours. During this time, our verification team might attempt to confirm that the order was placed with the cardholder's consent. This protection is for both Advance Auto Parts and you, our customer.

The best way to confirm that your order will be processed as quickly as possible is to use the same billing information on your order which is on file with your payment card.

Once your order has been verified, you will receive your order confirmation email and your parts will be ready to ship or pick up, usually within an hour.

OStorz App allows you to locate and buy physical products, and any items added to your Cart through the app that will also be visible on the OStorz.com website. It's worth noting that you can also purchase digital items such as movies, apps, games, Kindle, and e-books on the OStorz App for Android phones, which can be installed by visiting the provided link.

To place an order on the OStorz Shopping app:

• Start by visiting the product detail page for the item you want to purchase
• Tap "Add to Cart," and once you've added all the items you want, tap the Shopping Cart icon
• If you need to make changes to your Cart, you can tap "Save for Later" or "Delete" next to the item in question
• To complete your purchase, tap "Proceed to checkout" and follow the instructions on the screen
• Once you've reviewed your order information, tap "Place Your Order" to finalize the purchase.

You'll receive an order confirmation screen when your transaction is complete.

When you shop on OStorz, there are several sorting options available to help you find the products you're interested in. For example, you can sort by "Featured," which takes various factors into account, such as customer behavior, item details, availability, delivery speed, cost, and relevance. Other sorting options include "Avg. Customer Review," which ranks items based on customer reviews and ratings, "Newest Arrivals," which lists items according to their date of release, and "Price High to Low" or "Price Low to High," which sorts items based on their cost.

If you want to check the status of your order, you can refer to the following information:

Awaiting Pickup: Your order is available for pickup at the store you chose. For more information about Retail Pickup, click the provided link.

Canceled: Your order has been successfully canceled. If you believe this was an error, please contact customer support.

In Process: Your order has been received and verified, and the parts are being prepared for shipping.

Open Backorder (Domestic Orders) or Open Backorder (Foreign Orders): Your order contains out-of-stock items.

Pending Cancel: The request to cancel your order has been received, and the process is underway.

Shipped From Manufacturer: Your order has been shipped, and you should receive a shipping confirmation email. If no tracking information is provided, you can check your online account or contact customer support for details.

Shipped: Your order has been shipped, and you'll receive a shipping confirmation email with tracking information.

Shipping From Manufacturer: Your order will soon ship from the manufacturer, and you'll receive a shipping confirmation email once it's on its way.

Verifying: Your order has been received, and payment and address details are being checked.

Once your order is submitted, it starts processing immediately, and there may be situations where it cannot be canceled. Therefore, if you wish to cancel your order, please call us and verify the status at  ......

Please note that you have a one-hour window to cancel your order.

• Search by Vehicle
  • Enter your vehicle's type, make, model, year, submodel, and engine to find items that are compatible with your vehicle.  
  • You can save your vehicle(s) in your Garage section of your Account so that you don't have to re-enter its details the next time you need a part.
  • Click here to view your Garage
• Search by Keyword or Part Number
  • If you know already know the search term or part number of the item just enter it in the Search box at the top of the site and you'll see results below. 
  • The results can be filtered by category, price, product features, and many more criteria.
• Browse by Category
  • If you don't know exactly what you need you can browse products by Category. 
  • We have grouped all items into Categories and included links to them on the top of our Homepage and on the left side of each shopping page.
• Browse by Brand
  • If you know the brand that you need, you can browse products by Brand.
  • Select Shop by brand and you will have all the brands listed in alphabetic order.

How do I place an order?

How do I place an order with Trade Assurance?

Orders from Registered Customers 

If you placed your order from a registered account, you have two methods to track your order.

Account Method:

1. Login to your [Account]
2. Click on the View Your Orders link
3. Select the order that you want to track
4. Click on the Tracking Number

Track my Order Method:

1. Click on [Track my Order]
2.  Enter your order number, email

Orders from Guest 

If you didn't place your order from a registered account, you track your order using the [Track my Order] method.

Note: We send an email with the tracking information once the package ships. 

If you are a registered user log in and want to review your complete order history just go to orders.

As a guest user, you may not view your order history.

If you add an item to your cart by accident, you can easily remove it.

1. Open your cart by clicking on it in the upper right-hand corner, and once open locate the item that you would like to remove.
2. Below the item information, you can click remove to take the item out of your cart.

You can check on your order, even if you don't have an account. Click the link below that applies to you. We'll give you instructions on how to access your order information.

You can check the status of your order instantly on our website!

1. Follow this link to see the Orders Tab.

You can check your order status, even if you checked out as a guest.

1. You DON'T need an account!
2. Follow this link to our Order Status Lookup.
3. Scroll down to the section that says "Order Status Lookup".
4. Enter the following information:
   1. Order Number
   2. Last Name
   3. Billing Zip/Postal Code

Notes

Please only enter information that is associated with the order you are checking on.

You can check your order status, even if you checked out as a guest.

1. You DON'T need an account!
2. Follow this link to our Order Status Lookup.
3. Scroll down to the section that says "Order Status Lookup".
4. Enter the following information:
   1. Order Number
   2. Last Name
   3. Billing Zip/Postal Code

Notes

Please only enter information that is associated with the order you are checking on.

You will receive an email with tracking information, including your tracking number after our warehouse processes your order. Using the links in the email, you can track the delivery of your package.

On our website, you can also find your tracking information.

The procedure consists of:

1. Click here to view [your orders].

   • You will be required to log in if you are not already.

   • To find out how to reset your password, click this [link].

2. Select the order that you want to follow.

3. To access the tracking information, click the tracking number.

Notes

• All messages and communication will be sent to the email address we have on file for you.

• Verify that your contact information is accurate.

• To prevent our emails from ending up in your "Junk" folder, add our email addresses to your "Address Book" or "Safe Senders" list.