Amazon provides options for managing your interest-based ads preferences. You have the choice to opt-out of receiving interest-based ads from Amazon, while still seeing ads that are not based on your interests. To adjust your preferences, you can visit the Advertising Preferences page. 

Additionally, if you wish to opt-out of personalized ads from third-party advertisers and ad networks that follow the Network Advertising Initiative or the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising, you can visit the opt-out pages on the NAI and DAA websites.

For information about the advertising practices of other Amazon companies' websites and services, please refer to their interest-based ads policies and other notices.

OStorz provides options for managing your display ads preferences. You have the choice to opt-out of receiving interest-based display ads from OStorz, while still seeing ads that are not based on your interests. To adjust your preferences, you can visit the [Advertising Preferences] page. 

For information about OStorz advertising policies, you can visit their [Advertising Policies] page.

In order to close your account and delete all your personal information, simply send an email to [email protected] requesting your personal information or fill out the [contact form], specifying your requirement. Your information will be anonymized and you will no longer be able to access your account. 

To enhance the relevance of the advertisements, we collaborate with third-party entities, including publishers, social media platforms, search engines, ad serving companies, and advertising agencies acting on their behalf.

• Advertisers and External Links: We may display third-party ads and links to other websites and apps. Advertisers on OStorz may collect personal information when you interact with their advertising content in order to provide personalized content. 
• Advertising Services: We share data with third-party entities to provide you with more relevant and useful ads. However to protect your privacy, we never disclose your name or other personal data that can identify you directly, such as your name or email address. Instead, we use cookies and other identifiers which enables us to understand the effectiveness of ads. 

OStorz ensures consistent privacy protections globally by adhering to its Binding Corporate Rules (BCR). These BCRs bind eBay to uphold consistent privacy standards across all eBay entities and vendors worldwide. The BCRs establish certain principles for the processing of user information, including:

1. Fair and lawful processing of user information.
2. Providing users with notice regarding the processing of their personal information and their rights.
3. Collecting user information for specific, legitimate purposes and refraining from further processing that is incompatible with those purposes.
4. Maintaining user information in a manner that is adequate and relevant to the purposes for which it was collected.
5. Ensuring the accuracy and timeliness of user information to the extent reasonably possible.
6. Processing user information in a manner that is relevant and not excessive for the intended purposes.
7. Storing user information for the necessary duration to provide the services.
8. Safeguarding user information through appropriate physical, technical, and organizational security measures to prevent unauthorized access, unlawful processing, and unauthorized or accidental loss, destruction, and damage.

In addition to the BCRs, OStorz keeps a close eye on global privacy regulations like the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act. eBay incorporates the requirements of these regulations into its overall privacy program and control environment as deemed appropriate.

Amazon and Your Personal Information

Protecting your privacy and the security of your personal information has always been a top priority for Amazon.

• How Amazon Collects Your Personal Information
• How Amazon Uses Your Personal Information
• How Amazon Protects Your Personal Information
• Manage Your Personal Information
• Request Your Personal Information
• California Consumer Privacy Act

We use your personal information to provide and improve our services.

Some examples include delivering and communicating with you about your purchases of products and services, improving and personalizing your Amazon experience, and complying with legal obligations, among others. You can find a detailed list of the ways we use your personal information in our Privacy Notice.

We also use personal information to display interest-based ads for features, products, and services that might interest you. We don't use information which on its own identifies you, such as name or e-mail address to serve interest-based ads. You can learn more in our Interest-Based Ads notice. We use cookies and other identifiers to enable our systems to recognize your browser or device, and to provide our services to you. Please read our Cookies Notice for more information.

Any references to "OStorz" on this site shall include OStorz.com Inc. and its affiliates and subsidiaries.

At Advance Auto Parts, Inc., one of our primary - and most important - goals is to maintain and ensure the security of our customer data. We understand that you may have concerns regarding the privacy of your personal information. This is why we have specifically created this section; to address your concerns and answer questions you may have.

This Customer Privacy Policy describes the information and privacy practices for Advance Auto Parts retail stores (the "Stores"), Advance Auto Parts Customer Care centers (the "Call Centers"), the AdvanceAutoParts.com website (the"Site"), and all other locations, occasions, or events where your personal information is collected by, or on behalf of Advance Auto Parts.

Advance Auto Parts has been awarded TRUST's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers only information collected through this Web site (www.advanceautoparts.com) and does not cover information that may be collected offline. TRUST's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or concerns regarding this privacy policy or our practices, please contact us at 1-877-ADVANCE or [email protected]. If, after contacting us, you require further assistance, please contact TRUSTe here.

Personal Information We Collect

As part of your interaction with Advance Auto Parts, we may collect personal information such as name, email address, billing address, mailing address, phone number, and credit card information.

When We Collect Personal Information

We may collect personal information from you when you:

• Create an account on our Site
• Purchase, return, or exchange items in our Stores, through our Call Centers, or on our Site
• Contact one of our Call Centers
• Utilize one of our in-store services such as Tool Rental or Oil Recycling
• Subscribe to our newsletter or emails
• Respond to a survey or fill out a form
• Register for a product warranty
• Sign up for a loyalty program
• Enter into a contest or sweepstakes
• Provide us with reviews, questions, answers, comments, feedback, or suggestions

How We Use Your Personal Information

The personal information we collect from you may be used in any of the following ways:

• To enhance your experience
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other Site feature
• To send periodic communications
• To send service-related announcements
• To Email a Friend

Your information helps us to enhance and personalize your shopping experience in our Stores, through our Call Centers, and on our Site. We use your personal information to provide tailored promotions and marketing offers, to improve the content of our Site for you, and to improve your Store and Call Center experience.

Your information helps us to more effectively respond to your customer service requests and support needs. Based upon the personally identifiable information you provide us when creating an account on our Site, we will send you a welcoming email to verify your username. We will also communicate with you to respond to your inquiries, to provide the services you request, and to manage your account.

We use your information for billing purposes and to fill your orders. If we have trouble processing an order, we will use your information to contact you.

From time-to-time, we may provide you the opportunity to participate in contests or surveys on our Site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor Site traffic or personalize the Site (in the case of anonymous information collected in surveys), or to send participants an email related to the contest, promotion or survey (such as reminder or thank you notices).

We may use a third party service provider to conduct these surveys or contests; such companies are prohibited from using our users personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

We may send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Stores, Call Centers, or Site.

If you place an order on our Site, the email address you provide will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our promotional email list, you will receive emails that may include company news, offers, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each promotional email. You may also contact us via phone, email, or regular mail.

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please notify us by email, phone, or regular mail.

If you choose to use our referral service to tell a friend about our Site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. Advance Auto Parts does not store your friend's name or email address in our database.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on our member information page or by emailing Customer Care at [email protected] or by contacting us by telephone or postal mail by clicking the Contact Us link at the bottom of this page.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information such as our customer's name. We obtain our customer's consent prior to posting.

In general, we may combine your personal information with non-personal information collected through our Stores, Call Centers, Site, and/or third party sources in order to accomplish the uses listed above.

Security - How We Protect Your Information

At Advance Auto Parts we leverage some of the most cutting edge technology and practices to maintain the security of our customer information. Our security measures meet or exceed both industry and regulatory standards and we proactively look for ways to improve our processes. Additionally, we have internal training programs to ensure that our staff remains vigilant in protecting our customer information.

In order to help protect your information, we utilize a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database. Information is only accessible by those authorized with special access rights to such systems. Authorized individuals are required to keep the information confidential. Protecting your information is extremely serious business and we do not take our responsibility to our customers lightly. After a transaction, your financial information will be retained only in accordance with state and federal regulations.

Regretfully, no form of electronic communication can be guaranteed to be 100% secure. Subsequently, although we will utilize our resources to protect your information, we cannot guarantee its absolute security. Under no circumstance does Advance Auto Parts accept or assume liability for any damages whatsoever associated with the personal information received.

How We Share Your Information Outside Advance Auto Parts

We share your personal information with third parties only in the ways that are described in this privacy statement.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, collections processing, promotional services, etc. We call these our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We may disclose some of your personally identifiable information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may seek to cause injury to you, Advance Auto Parts, or others. We will disclose your personally identifiable information when required to by law through properly served subpoena if we believe it necessary.

From time to time we might establish a business relationship with other persons or entities that we believe trustworthy. These are known as our Marketing Partners. In such cases we might share and cross-reference information, including some personally identifiable information about you, to enable such persons or entities to contact you regarding products and services that may be of interest to you. We only share the information we believe is appropriate to enable the Marketing Partners to carry out their responsibilities under our contracts, and we require that the information be used only for the specifically authorized purpose and that its confidentiality be maintained.

We may share aggregated demographic information about our user base with our partners for research and industry reports. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.

In addition to the information above, we also may collect data on customer shopping patterns while on our Site. This may include how frequently our Site is visited, the length of those visits, and the types of items our customers are looking for. This is collected to help improve the current and future shopping experience of you, our customer.

Your Right Not To Have Your Personal Information Shared

We want to communicate with you only if you want to hear from us. You have the choice to be excluded from our offers and promotions and to be excluded from sharing personal information with our Marketing Partners and/or our Service Providers. If you choose not to receive information from us, please let us know by calling us at 1-877-ADVANCE (238-2623), or by using our Contact Us Page. Please be sure to include your email address, full name, phone number, and specifically what information you do not want to receive, such as "no phone offers", "no mail offers "no email offers" or "no sharing of information with partners". DO NOT include your Social Security number or account number in the email.

We will respond to reasonable requests within a reasonable time but please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us in our Stores, through our Call Centers, or on our Site in, we may need to contact you via phone, email, or mail, to address questions specific to your order, even if you have opted to not receive communications.

Your California Privacy Rights

This Privacy Policy describes how we share information for marketing purposes. Pursuant to Section 1798.83 of the California Civil Code, Advance Auto Parts provides its California customers the ability to exercise "opt out" rights as follows:

You may exercise your "opt out" rights, at no charge, by calling us at 1-877-ADVANCE (238-2623), or by using our Contact Us Page

Third Party Links

Within our Site you may find links to websites of our partners, vendors, or advertisers. It is important to note that Advance Auto Parts does not endorse or make any statement to the security of the websites that we provide links to. These websites have independent security policies, privacy policies, technology and security practices that govern them. We do not have control over their content or their security and do not accept liability of any form for the manner in which they protect and/or handle your information. We recommend that all consumers comprehensively review the privacy policy of each website that they visit to help keep them informed on how their personal information is treated and used.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Cookies

We use cookies to help us remember and personalize your experience, process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences and tools in the future. We may contract with third-party Service Providers to assist us in better understanding our Site visitors. These Service Providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our Call Centers or by visiting any of our Stores.

Third Party Cookies

The use of cookies by our partners, affiliates, tracking utility company, and Service Providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and Service Providers use session ID cookies to provide a more personalized and relevant site experience, to keep track of advertisements, and to compile aggregate data about Site traffic and Site interaction so that we can offer better Site experiences in the future.

Behavioral Targeting / Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer the Site, to track user's movements around the Site, and to gather demographic information about our user base as a whole.

Clear GIFs (Web Beacons)

We and our partners employ a software technology called clear GIFs (a.k.a. Web Beacons), that help us better manage content on our Site by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear GIFs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

We use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each promotional email or you may contact us via phone, email, or regular mail.

Product Reviews and Question & Answer Areas

If you use a Product Review or Question & Answer area on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these areas, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these areas. To request removal of your personal information from this area, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Email Privacy

Email is not a secure means of communication under most circumstances. Never provide sensitive personal information (i.e. Social Security number, driver's license number, or third party credit card information) to us via email. Use the appropriate secured websites to communicate this information or contact our Call Center.

Advance Auto Parts will not sell, trade, share or rent the email address you provide to anyone. We believe that your email address is personal and should be kept that way. We use your email address to provide you with better customer support, and to update you on specials.

Chat Feature

We use an optional chat feature to assist you with using the website. We do not request or collect any personally identifiable information unless it is necessary for assisting you with your specific problem.

Business Transitions

In the event Advance Auto Parts goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Site for 30 days of any such change in ownership or control of your personal information.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our Site may make any changes to their information at anytime by logging in to the Site with their username and password, clicking the "Your Account" link found at the top of each page, then clicking the "Your Personal Information" page, and finally clicking the Edit link.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), as we do not collect any personal information from anyone under 13 years of age. Our Site, products, and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our section establishing the use, disclaimers, and limitations of liability governing the use of our Site.

Your Consent

By using our Site, you (the user) agree to our Privacy Policy and our Terms and Conditions (at the link noted above) INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS. Additionally, you consent to the collection and use of this information by Advance Auto Parts as disclosed in this Privacy Policy.

Changes to our Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This policy was last modified on September 10, 2016.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Advance Auto Parts, Inc.

5008 Airport Road

Roanoke, VA 24012

1-877-ADVANCE (238-2623)

Contact Us

Last Modified: December 23, 2019 - Effective Date: December 23, 2019

AutoZone ("AutoZone", "us", "we", or "our") knows that you care how information about you is used and shared. As part of our commitment to customer service, AutoZone strives to make you feel safe and comfortable doing business with AutoZone. Here are some guidelines AutoZone follows regarding our collection and use of your information – including your Personal Information – and our efforts to keep your Personal Information private. AutoZone reserves the right to modify this Privacy Policy at any time in our sole discretion without notice.

This Privacy Policy informs you about how we collect, use protect, and disclose your information when you visit and shop at the AutoZone website at www.autozone.com ("Website"), at our AutoZone retail stores across the United States ("Stores"), or use any of the other services that we may make available to you (collectively, "Services"). This Privacy Policy also informs you about certain choices and rights you have associated with that data, and how you can manage the privacy of your Personal Information. Please note that this Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers, even when those services are branded as, or provided on behalf of, AutoZone. Information collected from you by others, such as third party websites that you access through links on the Website, are governed by those entities’ privacy policies. Please read such third party’s privacy policies carefully.

Information We Collect

AutoZone may collect certain personally information about you in order to provide and improve our Services to you.

"Personal Information" means data about a particular individual or household that identifies, relates to, describes, could be reasonably linked with, or could be used to identify that person or household (or from those and other information either in our possession or likely to come into our possession). It may also include other information that may be associated with your Personal Information, such as Generic Information (defined below), location preferences or interests, if that information can be used to identify you, your household, or your device.

Personal Information: AutoZone may collect the following "Personal Information" about you when you use our Services: your name, address, zip code, telephone number, email address, gender, age, date of birth, and information about your automobile (such as your Vehicle Identification Number ("VIN") and year). AutoZone may also collect your credit card information and billing address when you provide AutoZone with such information, such as when you buy products in our Stores and on our Website; however your payment card information is passed on to our payment card processor and is not stored by AutoZone. We will also collect your email address and a password that you choose when you create a personal "MyZone Account" with the Website. We may also collect location-related information and information related to your purchase and product interest history.

Generic Information: this includes information that does not, by itself, identify you. Generic Information may include data that relates to Website pages viewed and their duration, your IP address information, your browser or operating system information, or other information that relates to your interaction with our Website. In some situations, Generic Information may be used or combined in a way that it identifies you. In those situations, such information will be treated like Personal Information.

Cookies & Tracking Data: The Website may use third party products and services to gather anonymous traffic statistics using cookies and web beacons. A cookie is a small piece of information stored on your device that helps websites and multiple servers recognize you. AutoZone and its third party service providers may also use other tracking technologies such as pixels, or transparent GIF files, for web site management and user tracking.

Some of the cookies we use are "strictly necessary" for the functionality of our Websites. Others improve the functionality of our Websites but are not strictly necessary. Some cookies help improve the performance of our Websites (such as by gathering analytic data), while others help provide targeted services to you (like ads that you may be interested in).

Examples of cookies we use include:

• Session Cookies. We use Session Cookies to operate our Services. Session cookies are temporary, and are automatically deleted once you close your Internet browser.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Preference cookies are first party cookies that remain on your computer or device until you delete them or they are otherwise removed upon expiration.
• Third Party Cookies. AutoZone permits third-party service providers, advertisers and other companies to use cookies or other similar technologies on our Website. These companies may collect your information, track your behavior on our Website, and gather information about your use of our Websites or Services and other online services over time and across different services. Additionally, some companies may use information collected to deliver targeted ads on behalf of us or other companies, including on other websites or online services. We are not responsible for the functioning of cookies and other technologies used and placed by third parties on your device.
• Pixel Tags, Web Beacons, and Transparent GIFs. Pixel tags and web beacons are tiny graphic images placed on website pages or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages.
• Other Technologies. We collect many different types of information from other technologies to improve the quality of our Website and the services we provide. For example, we may collect Usage Data and other information about the device you use to access our Website, your operating system and/or mobile device type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may record the IP address of the device you use to connect to the Internet.

Your Cookie Choices

When it comes to how you want to use or allow cookies to be used on your devices, you are in the driver’s seat. You may set your browser or modify your device settings to block or refuse all cookies, to indicate when a cookie is being sent, or otherwise control what cookies your browser or mobile device accepts via your browser or mobile device settings. Additionally, you can choose to modify your settings and delete those cookies that are otherwise stored on your device. Please consult the instructions provided by your browser or mobile device manufacturer to find out how you can control the placement of and/or remove cookies or other technologies. Please note, however, that limiting or disabling the use of cookies and other technologies may impact or adversely affect your ability to perform certain transactions on, use certain functions of, and access certain content on our Website.

AutoZone transmits non-personally identifiable Generic Information about website users to third parties for the purpose of analyzing cross-device engagement and targeted advertisements, including on other sites. To do this AutoZone uses web beacons in conjunction with cookie data. AutoZone may also use third party companies to provide advertising services and/or to collect certain information when you visit and interact with the Website. These third-party companies may collect and use non-personally identifiable Generic Information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to the Website and/or other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on the Website. In addition to adjusting your browser or device’s cookie settings, you can also opt-out of having non-Personal Information or cookies used to target ads to you by the party service providers. To opt out please Click Here.

Personal Information Collected over the Last 12 Months

AutoZone has not collected any other types of Personal Information from our customers and visitors over the last 12 months.

How We Collect Your Information

AutoZone collects your information in a few ways: there is information that you give us, information we obtains through your use of our Services – including our Website – and information we obtain from third parties.

a. Information You Give Us

We collect information that you decide to share with us. At times, we may require you to provide certain information – including Personal Information – in order to use certain parts of our Website, fulfill your requests with us, or provide you with certain Services. For instance, we will require you to provide your name, address, and payment card information when you make a purchase through out Website. We may require you to provide your name, email address or other contact information when you contact us with a question or comment. If you establish a "MyZone" or "AutoZone Rewards" account with us, we may require you to provide your name, an email address and telephone number, and create a password to create your account.

b. Information We Obtain When You Use Our Services

We collect certain information from you through your use of our Services, such as Website usage data and other Generic information. For instance, in using our Website, we may collect information about the device you use to log into, access, and use the Website. We may collect other Generic Information in relation to how you use our Website or other Services (for example, aggregate metrics on how often certain pages on our Website are accessed and viewed).

• Location Information: We may ask you to provide your location information when you use our website, to provide store locations in proximity. You may choose to disable location tracking; however, certain functions of the website not work properly if you do not share your location.
• Aggregate Data: We may use other Generic information such as aggregate data in relation to how you use our website.
• Other: We collect generic network information to assure the proper optimization for website functionality.

We also may collect information through the use of cookie, pixel tags, or other technologies, as described above.

c. Information We Obtain from Other Sources / Third Parties

We may also obtain information about you from third parties who help us provide our Services to you. For example, we may obtain information about your order or product return from our order fulfillment and delivery partners. We may also obtain some information from our marketing partners in order to inform you about products that we think you might be interested in. Finally, we may obtain information, including Generic Information, that does not identify you directly, but which is later used in a way that may later qualify as Personal Information. For instance, AutoZone may receive warranty or product recall information from a part manufacturer or distributor related to a product that you purchased from us. We may combine that general information with your information in our national warranty database or other systems to provide related services to you.

How We Use Your Information

a. Business & Other Purposes for Collection

AutoZone collects, processes, and uses your information to provide the Services that AutoZone makes available to you. We therefore collect your information for a variety of reasons, including:

• To perform a contract with you – including processing and fulfilling your AutoZone orders at our Website or at any of our Stores.
• You have otherwise given us permission to do so – for example, when you sign up for a "MyZone" account and choose to receive special offers, promotions, news, surveys, and correspondence from AutoZone, AutoZone.com, and AutoZone Rewards.
• To facilitate our business purposes in relation to the Services that we provide to you. These operational purposes may include but are not limited to:
  • Undertaking tasks related to the operations of our Website and App, including the placement of ads and/or providing customized content to our users;
  • Maintenance and improvement of our Services, including the Website and App;
  • Detecting security incidents; and
• The collection is otherwise related to providing our Services to you. For example, we may collect your information:
  • To allow you to participate in interactive features of our Services, like our online "Chat Now!" function.
  • To provide customer support to you and our other members, customers, and visitors.
  • To gather analysis or valuable information so that we can improve our Services.
  • To monitor the usage of our Services.
  • To detect, prevent and address technical issues.
  • To help you find nearby AutoZone Store locations.
  • To provide you with news (for instance, via a newsletter), special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired, or which we believe may be of interest to you, unless you have opted not to receive such information. You may opt out of receiving any, or all, of these communications from us by contacting us at the contact information listed below, or by following the "unsubscribe" links in such email messages.
  • To provide customized content to you on the Website, and email messages we send you in connection with your use of the Website, such as advertisements that may be selected for you based on your demographic information, interests, preferences, and purchase history.
  • We may also use "automatically collected" information and "cookies" information to:
    • personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Website;
    • provide customized third party advertisements, content, and information;
    • monitor and analyze our effectiveness and third party marketing activities;
    • monitor aggregate usage metrics such as total number of visitors, pages viewed, etc.; and
    • track your entries, submissions, and status in any promotions or other activities

How We Disclose or Share Your Information

a. Why We Disclose Your Information

AutoZone may share customer Personal Information provided to AutoZone with third parties who provide services and products to AutoZone. Examples of ways in which your information may be used include, but are not limited to, the following:

• Order fulfillment – for instance, we will share your name and address with the companies that help us ship your order to you. We may also share information with our product suppliers.
• Redeeming AutoZone Gift Cards or AutoZone Merchandise Credits
• Supporting our AutoZone Rewards and other customer loyalty programs
• Marketing activities including direct mail and e-mail marketing efforts
• Database cleaning, maintenance, and analysis
• Customer experience enhancements
• Warranty management
• To investigate, protect against and help prosecute individuals responsible for malicious, deceptive, fraudulent,or illegal activity involving or affecting AutoZone, our Services, and/or our customers. This may include disclosures to law enforcement, prosecutors, and other entities to investigate potential criminal activity and other civil violations. To comply with applicable laws, in response to a lawful and enforceable request by a law enforcement, judicial, or other public authority, or in connection with an applicable legal obligation.

AutoZone also collects, stores, and uses aggregate data that do not contain Personal Information, such as demographics or statistical information. This aggregate data may be shared with and used by third parties to help AutoZone and its suppliers better understand and serve our customers.

AutoZone participates in the Adobe Marketing Cloud Device Co-op to better understand how you use our Website and apps across the various devices you use, and to deliver tailored promotions. Learn more at https://cross-device-privacy.adobe.com about how Adobe does this and how you may opt out of this program.

b. Categories of Third Parties that Receive Personal Information

We share or otherwise disclose individuals’ personal information to the following categories of third parties. These third parties are granted access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose:

• Service / Fulfillment Providers: We employ third party fulfillment, shipment, transportation, and/or delivery providers, companies, individuals, and agents under contract with AutoZone to facilitate and help us provide our Services to you ("Service Providers"). Such Service Providers perform tasks or functions on our behalf, provide fulfillment and other services, or assist us in analyzing how our Services are used or delivered. For instance, we will share your name and address with product suppliers and delivery companies as necessary to fulfill your orders with AutoZone. We pass on the payment card information that you provide to use either in store or online with our payment card processors to fulfill your order. We share your account information with those providers that help us manage our AutoZone Rewards and other customer loyalty programs. We also disclose information to our database and cloud storage providers that help us maintain our Website and other systems.
• Other AutoZone Entities: We may share or disclose your information to other entities in the AutoZone family.
• Marketers: We may also from time to time provide your information to marketing firms to help us provide information about our Services to you. Often this information is masked in such a way that it does not directly identify you; however we may share your Personal Information with such Marketers on occasion.

c. Categories of Personal Information Disclosed for Business Purposes

Additionally, we may share your Personal Information related to our business purposes outlined above. Most importantly, we need to share your name, your address, your payment information, the items you have requested to purchase, and any other information related your product order with those Fulfillment Providers necessary to complete your order (such as our payment card processor, and our shipment, transportation, and/or delivery providers). We may at times need to share certain Generic Information, such as your IP address and/or browser information, in relation to maintaining our Website, providing you with advertisement or other marketing or providing other Services. This Generic Information may be used in a manner that may reasonably identify or be linked to you and qualify as Personal Information.

d. Categories of Personal Information Sold

AutoZone is not in the business of selling its customers\' Personal Information to others. AutoZone does not sell, rent or lease its customers\' personal information to third parties.

Please note that a "sale" of Personal Information does not include those instances when such information is part of a merger, acquisition, or other transaction involving all or part of our business. If we sell all or part of our business or make a sale or transfer of assets or are otherwise involved in a merger or other business transaction, we may transfer your Personal Information to a third party as part of that transaction. If such transaction materially affects the manner in which your Personal Information is processed, we will notify you of such change prior to its implementation.

Data Retention

AutoZone will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies, and other commercial, retail and/or marketing purposes.

Transfer of Data

AutoZone’s Services are offered and available to individuals in the United States of America. While our Website is available for anyone who is interested in AutoZone, we do not sell or make available any products, goods, or other services to individuals outside of the United States, including the European Union. Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to United States and process it there. If you are located in the European Union, you should be aware that U.S. data protection laws are not deemed to be as adequate as those in the European Union. Your submission of such information represents your agreement to that transfer.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information from loss, misuse, and unauthorized access, alteration, disclosure, and destruction, we cannot guarantee its absolute security. By using or Website and Services, you acknowledge that there are data security and privacy limitations inherent to the use of the Internet, and that the security, integrity, and privacy of any and all information exchanged between you and AutoZone, or between you and other related entities, cannot be guaranteed. We cannot ensure or warrant the security of any information you transmit to us or that we store, and you do so at your own risk.

We use third-party payment processors to process any transactions you make with AutoZone, including via our Website. The processing of those transactions is governed by the payment processors’ Privacy Policy and security practices. AutoZone is not responsible for the third-party payment processors’ data security practices.

Our Policy on "Do Not Track" Signals under the California Online Protection Act ("CalOPPA")

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. We may track consumers’ online activities over time and across third-party Web sites or online services. As we mentioned elsewhere, you can modify your browser’s settings to change its acceptance of tracking technologies.

Third parties may collect data that relates to you. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of data relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.

Your California Privacy Rights

California residents are afforded certain rights related to their information under state law. AutoZone aims to take reasonable steps to allow California residents to correct, amend, delete or limit the use of your Personal Information, and exercise other rights available under applicable law. AutoZone informs you that, where applicable under relevant law, individuals may be entitled to the following:

• Right to Access / Disclosure: to have access to your Personal Information upon simple request – that is, you may receive a copy of such data upon receipt of a verifiable request, along with other information related to the collection or processing.
• Disclosure of Direct Marketers: to have access upon simple request, and free of charge, the categories and names of addresses of third parties that have received Personal Information for direct marketing purposes. Please see the "Direct Marketers Disclosure" section below for more information.
• Collecting, Selling, Sharing, or Disclosing Personal Information: upon receipt of a verifiable request, to obtain a list of:
  • The specific pieces of your Personal Information AutoZone holds;
  • The categories of Personal Information collected about you, sold to third parties, or disclosed to third parties for business purposes;
  • The categories of Personal Information sold within the last 12 months;
  • The categories of sources from which Personal Information is collected;
  • The business or commercial purpose for collecting or selling Personal Information; and
  • The categories of third parties with whom Personal Information is shared, sold, or disclosed for a business purpose.
• Right to Opt-Out of the Sale of Personal Information: California residents have the right under the California Consumer Privacy Act ("CCPA") to opt-out of the sale of their Personal Information under certain circumstances. As noted elsewhere, however, AutoZone does not sell individuals’ Personal Information.
• Right to Deletion / "Right to be Forgotten": to obtain the deletion of your Personal Information in the situations set forth by applicable data protection law and upon receipt of a verifiable request.
• Right to Data Portability: to have your Personal Information directly transferred by us to a third-party processor of your choice (where technically feasible; may be limited to situations when processing is based on your consent).
• Right to Non-Discrimination. As defined under relevant law, you have a right to non-discrimination in the Services or quality of Services you receive from us for exercising your rights.

Please contact us at the information in "Contact Us" Section below in relation to exercising these rights. Note that we may ask you to verify your identity before responding to such requests.

Direct Marketers Disclosures

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes, in addition to the rights set forth above. Under California law, you have the right to send us a request at the designated address listed below to receive the following information:

1. The categories of information we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year;
2. The names and addresses of the third parties that received the information; and
3. If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

To make such a request, please provide sufficient information for us to determine if this applies to you, and attest to the fact that you are a California resident. Please also provide a current California address for our response. You may make this request in writing to us at the below address. Any such request must include "California Privacy Rights Request" in the first line of the description, and include your name, street address, city, state and ZIP code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the address provided for this purpose below.

Note that responsive information may be provided in a standardized format that is not specific to you.

Your Choices

While AutoZone encourages you to take advantage of the personalized services on the Websites, you can use most of AutoZone's online services without registering your information with AutoZone. You can change your information at any time by editing your profile. you may opt out of receiving promotional member marketing communications from AutoZone at AutoZoneRewards.com, by calling 1-800-741-9179, or by mailing a letter to the address shown below:

AutoZone Rewards P.O. Box 664 Memphis, TN 38101

Links to Other Sites

AutoZone’s Website may include links to other web sites that are not operated by us. Please note that this Privacy Policy does not apply to those third party websites that may be linked to our Website. This Privacy Policy does not govern the practices of third parties, including our partners, third party service providers, and/or advertisers even when those services are branded as, or provided on behalf of, AutoZone. AutoZone is not responsible for and does not control the security or privacy when you visit those sites. AutoZone encourages you to visit the privacy notices governing those sites.

Children’s Privacy

All of our Services, including our Website, are intended for adult audiences, and are not meant to address anyone under the age of 18 ("Children"). As such, Children under 18 may not use our Website. If you are under 18, do not attempt to register for or use any of our Services, including our Website, and do not provide us any Personal Information about yourself.

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has violated this Privacy Policy and provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

Updates to this Privacy Policy

From time to time, AutoZone may modify this Privacy Policy. AutoZone will notify you of any material changes to its Privacy Policy by posting those changes on this page and updating the Privacy Policy modification date above. AutoZone encourages you periodically to check back to this page for any updates.

Submitting a Verifiable Request to AutoZone

As mentioned above, California residents have certain rights to access, delete, or otherwise control the use, collection, and/or disclosure of their information. AutoZone will respond to an individual’s "verifiable request" to exercise his or her rights under such laws – that is, where AutoZone has received a request purporting to be from a particular individual, and AutoZone has been able to verify the individual’s identity. The need to verify an individual’s identity is critical to protecting your information, and ensuring that your information is not shared with anyone pretending to be you or someone who is not authorized to act as your agent on your behalf.

You may submit a verifiable request via our website or toll-free number, listed in the "How to Contact Us for CCPA Requests" section below, or as otherwise provided on our Website (if such means are available). AutoZone will ask you to provide information about yourself so that we can verify your identity as part of this process. This information may include your name, your address, your account information, and any other information deemed necessary by AutoZone to reasonably verify your identity, to ensure that your information is not shared with anyone impersonating you.

We may ask for additional information if we have difficulty confirming your identity. We will not share your information or honor other requests in those situations in which we are unable to confirm a request for your information is a "verifiable request."

Under California law a consumer can appoint an "authorized agent" to make certain verifiable requests upon their behalf, such as the right to know what information we collect about the consumer or to request deletion of the consumer’s information. Because the security and privacy of your information is paramount, we will ask that you identify and provide permission in writing for such persons to act as your authorized agent and exercise your applicable rights under California law in such situations. This may require us to contact you directly and alert you that an individual has claimed to be your agent and is attempting to access or delete your information. We will also independently verify your identity to ensure that an unauthorized person is not attempting to impersonate you and exercise your rights without authorization. We will not share your information or honor any other requests in those situations where you cannot or do not grant permission in writing for an identified authorized agent to act on your behalf, or where we cannot independently verify your identity.

How to Contact Us for CCPA Requests

If you have questions about this Privacy Policy, the practices of this site or your dealings with this site, please contact AutoZone:

• By Website: http://dsar.autozone.com
• By telephone: (866) 246-5230

Difficulty Accessing Our Privacy Policy?

Individuals with disabilities who are unable to usefully access our Privacy Policy online may contact us at the above-listed contact information to inquire how they can obtain a copy of our Privacy Policy in another, more easily readable format.

Our purpose for collecting personal information is to provide and enhance our products and services continuously.

We collect the following types of personal information from customers:

• Information You Provide: Any information you share regarding our services is received and stored by OStorz. You can choose to withhold certain information; however, this may prevent you from benefiting from various services.

• Automatic Information: We automatically gather and store certain information concerning your use of  OStorz services. We use cookies and other unique identifiers, similar to other websites, to collect specific types of information when you access OStorz or any of its related products or services through a browser or our applications. 
• Information from External Sources: We may receive information about you from other sources, such as our carriers, who may provide updated delivery and address information to us. We use this information to update our records and make it easier to deliver your next purchase.

You can access and manage your personal information in the Account section under [Profile details].

• Orders
• Comparison list
• Wish list
• Return requests
• Loyalty points
• Messages

You can find instructions about how to request and manage personal information that isn't available through your Account or device [here].

To get help with a data access request that's in-progress or completed, or to submit a request for us to permanently close your OStorz account and delete your personal information contact us at [ ].

We use your personal information to provide and develop the products and services we offer to our customers. These uses comprise:

• Order placement and fulfillment: We use your personal information to process and fulfill your orders, deliver products and services, handle payments, and provide you with updates on your orders, products, services, and promotional offers.
• Service improvement: We use your personal information to ensure functionality, analyze performance, troubleshoot errors, and enhance the user experience of OStorz products and services.
• Product recommendations and customization: We utilize your personal information to suggest features, products, and services that may be of interest to you, understand your preferences, and personalize your interactions with OStorz Services.
• Communication: We use your personal information to reach out to you through various channels (e.g., phone, email, chat) regarding OStorz products and services.
• Advertising: We use your personal information to present interest-based advertisements for features, products, and services that may be of interest to you. We do not utilize information that identifies you personally to showcase [interest-based ads]. 
• Legal compliance: We collect and use your personal information to comply with legal requirements. For instance, we may collect information from sellers, such as place of establishment and bank account details, to verify their identity and for other purposes.
• Fraud prevention: We utilize personal information to deter and detect fraud and abuse, safeguard the security of our customers and others.
• Credit risk management:  We also use personal information for credit scoring and managing credit.

Our systems are designed with your security and privacy in mind.

• Data Encryption: This includes utilizing encryption protocols and software to protect the security of your personal information during transmission. Our website is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete a rebate transaction and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided. If you are using a security-enabled browser, the information you send us is encrypted, making it extremely difficult to read even if it is wrongly intercepted. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name and address. Check the security of your Internet session by looking at the address bar of your browser; if a locked padlock icon appears, you are on a secure page; if the padlock icon is "unlocked," you are not on a secure page.
• Safety Procedures: In connection with the collection, storage, and disclosure of customer personal information, we maintain physical, electronic, and procedural safeguards. To ensure the security of your personal information, we may ask you to verify your identity before disclosing it to you.

We recommend that you protect against unauthorized access to your password, computers, devices, and applications by using a unique password for your account that is not used for other online accounts. Additionally, be sure to sign off when finished using a shared computer. To learn more about signing off, click here.

In order to get your information, simply send an email to [email protected] requesting your personal information or fill out the [contact form], specifying your requirement. You will get in your email an XML file containing:

• Personal data from orders
• User personal data
• Personal data from personal profiles
• Personal data from product subscriptions 
• Personal data from GDPR agreements
• Personal data from newsletters
• Personal data from call requests
• Personal data from discussions
• Personal data from reviews

You may open the XML file using Microsoft Excel. 

You provide us with information when you interact with our website or app, which we securely store and use to improve your OStorz experience. Common ways you provide us with information include searching for products or services, placing an order, or contacting us for help. Some examples of information you might provide include your contact and delivery details, payment information, or other preferences.

Note: You can find more details about how we use your personal information in our [Privacy Policy].

We consider our customers' personal information to be an essential part of our business, and we do not sell it to others. We only share customers' personal information as described below and with subsidiaries that are subject to this Privacy Notice.

• Third Parties Transactions: OStorz provides you with services or products offered by third parties. When a third party is involved in your transactions, we share customers' personal information related to those transactions with that third party.
• Third-Party Transactions: We solicit other companies and individuals to perform functions on our behalf, such as fulfilling orders for products or services, delivering packages, sending emails, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but they are not authorized to use it for other purposes.
• Business Transfers: As we grow our business, we may purchase or sell other businesses or services. In these transactions, customer information generally is one of the transferred business assets, but it remains subject to the promises made in any pre-existing Privacy Notice. Additionally, in the unlikely scenario that OStorz or substantially all of its assets are acquired, customer information will be one of the transferred assets.
• Protection of OStorz and the general public: We may disclose account and other personal information to legal authorities when we believe disclosure is necessary to comply with the law, enforce or apply our Terms of Use and other agreements, or protect the rights, property, or safety of OStorz, our users, or others. This also includes sharing information with other companies and organizations for fraud protection and credit risk reduction.

Apart from the aforementioned cases, you will be informed when personal information about you may be shared with third parties, and you will have the option to decline to share your information.

We prioritize your privacy when designing our systems and devices, and have made significant investments to ensure the security of your data across every connection in our business.

To safeguard personal information, we employ physical, electronic, and procedural measures during data collection, storage, and disclosure. Our security protocols may require you to provide proof of identity before we share personal information with you. Additional information is available in our [Privacy Policy].

Customer information is integral to our business, and we never sell individual customer data.

To prevent unauthorized access to your password, computers, devices, and applications, we recommend creating a unique password for your account. If using a shared computer, be sure to log out properly. To learn more about online safety, please refer to this [guide].